Terms of Service
1. These terms
These terms apply when you use the Qevio app and its services. By creating an account or using Qevio you agree to them. How we handle your data is explained in our privacy policy, which forms part of these terms.
2. Who can use Qevio
- You must be at least 13 years old, or older if the law of your country requires a higher age for services like Qevio.
- You need a mobile phone number you are allowed to use. We send a sign-up code to it by WhatsApp or SMS. One account belongs to one person and one number.
- You must not use Qevio if you are barred from doing so by law, or from a country or region where we do not offer the service.
3. Your account
- Use your real name as your account name and keep your details accurate. Your phone number and account name are visible to us so we can run and protect the service.
- Keep your phone and your account secure. You are responsible for activity on your account. Tell us at once if you think someone else is using it.
- You can delete your account at any time in the app (Settings → About → Delete my account), or as described on our account deletion page.
4. Privacy and encryption
Your messages, photos, videos, voice notes, files, calls, stories, about line and group names and photos are end-to-end encrypted on your phone. We cannot read or hear them. They are kept on the phones of the people in the conversation; our servers only pass them on in encrypted form and delete them once they are delivered. What we can see (for example your phone number, account name and profile photo) is listed in the privacy policy.
5. Acceptable use
You agree not to use Qevio to:
- break the law, or help anyone else to;
- share content that sexually exploits or endangers children, or any content that is illegal where you or the recipient are;
- harass, threaten, bully, stalk or intimidate anyone;
- impersonate anyone, or mislead people about who you are;
- send spam, bulk or automated messages, or run scams, fraud or phishing;
- spread malware, or try to break, overload, reverse engineer or get unauthorised access to Qevio, our systems or other people's accounts;
- use automated means to create accounts or collect information about other users.
Your profile photo is visible to our safety team so that sexual or illegal images can be removed. Profile photos must not contain nudity, sexual content or illegal content.
6. Reports and enforcement
You can report a message, person, group, story or profile photo in the app. When you report messages you can choose to include them (the reported message and the few before it); only then does your phone send them to us so we can review them. If we find that someone has broken these terms we may remove a profile photo, limit features, or restrict, suspend or ban the account, and we may report illegal activity to the authorities. You can appeal a decision about your account from the notice shown in the app.
7. Your content
What you send stays yours. Because your content is end-to-end encrypted, we only store and pass it on in encrypted form to deliver it. You give us permission to show your profile photo, account name and about line to the people allowed by your privacy settings, and to review your profile photo for safety as described above.
8. Qevio's content
The Qevio name, logo and app, and everything Qevio itself provides in them, belong to Qevio or are licensed only to Qevio. This includes Qevio's hold music and recorded hold messages, its other sounds, its stickers and illustrations, and its designs. All rights are reserved.
You may use them only inside Qevio, as part of using the service. For example, the hold music you choose plays to the person you put on hold. You may not copy, record, extract, download, sell, share, publish or reuse any of them outside Qevio, or use them in another product or service, without our written permission.
9. Services from other companies
Some features use services from other companies, which have their own terms: sign-up codes are sent through WhatsApp or SMS providers; maps and places use Google Maps; backups go to your own Google Drive if you turn them on; and GIF search, if you turn it on, uses KLIPY. Those companies receive only what is needed for the feature, as explained in the privacy policy.
10. No emergency calls
Qevio is not a replacement for your phone service. You cannot use Qevio to call emergency services (such as 999, 112 or 911). Calls and messages work only between Qevio users over the internet.
11. Price
Qevio is free to use. Your mobile operator or internet provider may charge for the data you use. If we ever offer paid features, we will show the price and terms before you buy.
12. Changes and availability
We keep improving Qevio, so features may change, and we may need to suspend the service for maintenance or for reasons outside our control. We will try to give notice of changes that matter to you. To keep using Qevio you may need to install updates.
13. Our responsibility to you
We provide Qevio with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your legal rights as a consumer. Otherwise, we are not responsible for losses that were not foreseeable, for business losses, or for content sent by other users.
14. Ending
You can stop using Qevio and delete your account at any time. We may suspend or end your account if you seriously or repeatedly break these terms, or if we have to by law. We may also stop offering Qevio, in which case we will give reasonable notice where we can.
15. Changes to these terms
We may update these terms. If a change matters, we will tell you in the app before it applies. If you do not agree, you can delete your account.
16. Law and courts
These terms are governed by the laws of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland you can also bring them in your local courts, and if you live elsewhere you keep any rights your local law gives you as a consumer.
17. Contact
ECOM Global Investment Ltd, 37 Bridgewater Court, Bath Street, Blackburn, Lancashire, BB2 1UJ, United Kingdom · support@qevio.app